Refund policy
At CozyBedly, customer satisfaction is important to us. We want every customer to feel confident when shopping on our website.
If you are not completely satisfied with your purchase, we offer a clear and straightforward return and refund process for eligible orders placed through https://cozybedly.com
Return Eligibility
We accept returns for eligible defective and non-defective products.
To qualify for a return:
- The item must be unused and in new condition
- Products must be returned in their original packaging
- All included accessories and components must be included
- The return request must be submitted within 30 days of delivery
Returns that do not meet these conditions may not qualify for a refund or exchange.
Return Window
Customers may request a return within 30 days of the delivery date.
We encourage customers to inspect their order shortly after delivery to ensure everything arrives in expected condition.
Requests submitted after the 30-day return period may not be eligible for return or refund approval.
Shipping Area
CozyBedly currently ships and processes orders and returns within the United States.
The policies described on this page apply to orders delivered within the USA.
Product Condition Requirements
Returned items must meet the following conditions:
- Unused and in original condition
- Free from damage, washing, wear, or alterations
- Returned with original packaging and included materials
Products returned in unacceptable condition may be declined.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible.
To help us review the issue efficiently, please provide:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Once verified, we will work to provide an appropriate resolution, which may include:
- Replacement
- Exchange
- Refund
Exchanges
We accept exchanges for eligible products within the 30-day return period.
If you would like to request an exchange, please contact our customer support team for assistance.
The original item must first be returned and approved before the replacement item is processed.
Return Method
All approved returns must be sent by mail.
After your return request has been approved, return instructions and a downloadable return shipping label will be provided.
Please do not return products without prior authorization from our support team.
Return Shipping Costs
We provide free return shipping labels for approved eligible returns.
Customers are not charged return shipping fees for authorized returns.
Restocking Fees
CozyBedly does not charge restocking fees for eligible approved returns.
Refund Process
Once a returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds are issued to the original payment method
- Refunds are typically processed within 7 business days
- Financial institutions may require additional time to complete processing
Non-Returnable Situations
Returns may not be accepted if:
- Products have been used, damaged, washed, or altered
- The return request is submitted after 30 days
- Original packaging or included components are missing
- Items are returned without prior authorization
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If an order has already shipped, the standard return process will apply.
Customers requesting cancellations should contact us as soon as possible.
Return Address
CozyBedly
4708 Lincoln Ave
Beltsville, MD 20705
United States
Contact Us:
Business Address:
4708 Lincoln Ave, Beltsville, MD 20705, USA
Email:Â support@cozybedly.com
Phone:Â +1 (818) 660-0448
Mon â Fri | 9:00 AM â 5:00 PM (PST)