Frequently Asked Questions (FAQ)

1. Where does CozyBedly ship?

CozyBedly currently ships within the United States only.

At this time, international shipping is not available.

2. How long does order processing take?

Orders are typically processed within:

1–2 Business Days

(Monday – Friday)

Orders are processed after payment has been successfully confirmed.

Weekends and public holidays are not included in processing times.

3. What is the estimated delivery time?

Estimated total delivery time is typically:

5–8 Business Days

(Monday – Friday)

This timeframe includes:

• Order Processing Time: 1–2 business days
• Shipping Transit Time: 4–6 business days

Delivery times may vary slightly depending on location, carrier operations, weather conditions, or seasonal demand.

4. Do you offer free shipping?

No. Standard Shipping Rates

• Orders over $100 qualify for free standard shipping
• Orders under $100 are charged a flat shipping fee of $3.99

Shipping costs are displayed during checkout before payment is completed.

5. What is the order cut-off time?

Our daily order cut-off time is:

04:00 PM (PST)

Orders placed after the cut-off time will typically begin processing on the next business day.

6. Which shipping carriers do you use?

Orders may be shipped using trusted carriers such as:

• USPS
• UPS
• FedEx

The shipping carrier may vary depending on location and shipping availability.

7. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing:

• Tracking number
• Tracking link
• Shipping carrier information

Tracking updates may take up to 24 hours to appear after shipment.

8. What should I do if my package is marked as delivered but I did not receive it?

If your tracking information shows that your package was delivered but you cannot locate it, please:

• Check nearby delivery areas around your property
• Ask neighbors or household members
• Contact the shipping carrier using your tracking number

If the package is officially confirmed as lost, please contact our support team for further assistance.

9. What payment methods do you accept?

We currently accept secure payment methods including:

• Visa
• MasterCard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

10. In what currency are payments processed?

All transactions on CozyBedly.com are processed in:

United States Dollars (USD)

11. Is my payment information secure?

Yes. CozyBedly uses SSL (Secure Socket Layer) encryption technology to help protect customer and payment information during checkout.

Payments are securely processed through trusted payment providers.

12. Can I return a product if I change my mind?

Yes. We accept returns for eligible defective and non-defective products.

To qualify for a return:

• Products must be unused and in original condition
• Returns must be requested within 30 days of delivery
• Products must be returned with original packaging and included components

13. Do you charge return shipping fees?

No. CozyBedly provides free return shipping labels for approved eligible returns.

Return instructions and downloadable return labels are provided after return approval.

14. How long does it take to receive a refund?

Once the returned item has been received and inspected, approved refunds are typically processed within:

7 Business Days

Refunds are issued to the original payment method used during checkout.

15. Can I exchange an item instead of returning it?

Yes. CozyBedly accepts exchanges within the 30-day return period for eligible products.

Please contact our support team for assistance with exchange requests.

Contact Us:

Business Address:

4708 Lincoln Ave, Beltsville, MD 20705, USA

Email: support@cozybedly.com
Phone: +1 (818) 660-0448

Mon – Fri | 9:00 AM – 5:00 PM (PST)